RETURNS

CANADA returns only. For all U.S. returns, please click here.

EXCHANGES

If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker. 

RETURN POLICY

• Merchandise can only be returned if purchased online directly from BILLABONG.CA

• Merchandise must be returned within 30 days of date purchased. 

• Merchandise must be in original condition.

• Items listed as FINAL SALE cannot be returned for a refund. 

• Shipping charges incurred during checkout are not refundable. 

• Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

RETURN GUIDELINES

• Customers are responsible for any return costs.
• We suggest obtaining proof of return and retaining it until your refund has been processed.
• Please select a carrier of your choice and send any unwanted items to the following address:

BILLABONG.CA